Paid accounts can request the following services for Oracle support The image shows different types of SLAs associated with another type of service before providing the application in Oracle Cloud, a customer can know what services are provided by Oracle Cloud, and there is an agreement between the provider (Oracle) and the customer. A cloud ALS ensures that cloud providers meet certain business-level requirements and provide customers with a clearly defined set of delivery components. OCI has a target availability level or target service availability of 99.5%. It is important to understand that the availability of services does NOT guarantee 99.5% availability. Depending on the service used, Oracle easily offers service credits in the event of an ALS violation, as shown in the following table: Financial support and the obligation to offer a minimum of service to customers. SLAs are an essential part of an IT provider contract. The support service is available for all paid accounts related to Oracle and is part of the ALS. Access to forum and support documentation is also granted to all OIC users. Once a service credit fee is validated, Oracle increases the client`s funds for the next calendar month after Oracle approves the application. For example, if you spend $100,000 per month on your universal credits and receive a credit of US$5,000 after Oracle approves a fee, Oracle will increase your credit, allowing you to have 105K of resources for the next calendar month before overruns can be billed. There are many restrictions for some OIC services. In this review, we will discuss in detail the restrictions associated with a service: the standalone database service. The elasticity and configurability of infrastructure is part of the reason people move applications around the cloud.
Your services must be manageable at all times to provide this benefit. Oracle provides management SLAs to ensure you can manage, monitor and modify resources. Oracle offers two configuration options for the standalone database: Enterprise and Mission Critical. With 99.995% availability, ALS only applies to Mission Critical configurations, which can cost up to twice the monthly cost of the subscription. This increased cost estimate is based on the need for a standby database that could double infrastructure and memory and thus double costs if there are no additional discounts. Administrative SLAs are defined at the service level and at the AD level. Service credits are calculated as a percentage of the net fee you paid Oracle for an Oracle infrastructure service during the month that an applicable service obligation was not met and will be credited to you within the calendar month following Oracle`s agreement. Service credits are your only recourse if Oracle has not met the service commitments specified in the Service Level Agreements section of Oracle PaaS and IaaS Public Cloud Services for Oracle Cloud Infrastructure Service. Service credits are provided only for Oracle`s specific Infrastructure service, for which the corresponding service obligation has not been met.